Time Warner Cable Never Stops Calling!
Do not make the mistake of thinking you want Time Warner Cable Services! Especially if you think there could be the chance of you cancelling your appointment. You will be called and drove crazy for a minimum at the reps word 30 days!
SO we were recently considering switching over to this company called Time Warner Cable (TWC). We had an appointment Scheduled for the 2nd of August (2013), I had to cancel because we are a struggling family and couldn’t come up with the $131.XX for service and the $66.00 for installation all at once. I rescheduled the appointment for the 16th and on the 15th I had to call again and cancel the appointment. We just couldn’t come up with all of the funds, plus keep our current services up to date.
Well with cancelling the second appointment date for the 16th, I advised them that since they wouldn’t break the installation up between 2 or 3 months added to the regular $131.XX bill, well we just weren’t interested. I felt they didn’t really care about the customer and they simply were money hungry! What the hell was I thinking? Like a big corporation like that would even care right! NOPE they really don’t! Let me tell you how they showed me this.
After August the 16th passed first thing the morning of the 17th TWC started calling here. Now I understand wanting to call a customer to ask why did you decide to cancel and not follow through with the install. That would be a normal thing I could see happening. However they have called a total of 7 times 3 calls on the 17th and 4 calls on the 19th. The only reason they skipped the 18th was because it was Sunday! I suppose tomorrow the calls will carry on.
I called the 800 number back on the 17th and requested to please stop calling here and that I wasn’t interested in their services. After all you do not really care about the customer there is no reason for further contact with us! I was advised that the number had been placed on the removal list, whatever that means. So on the 18th when no calls came in I honestly hadn’t thought about them. Today on the 19th though they begin again and start at 9:42 am and go on until I answer finally at 7:02 pm and it was the 4th call of the day.
I must say I am a night owl I work at night doing my online jobs and blogging. The last thing I want is TWC calling me all day long to talk to me about whatever! I never even gave the poor guy on the phone a chance to really speak before my mouth went in overdrive. It just irritates me to no end when people do not respect my wishes! It’s our phone, we pay the bill and if I say do not call my house again, THEN DON’T!!!
I called the number back that called me tonight after I spoke with the man, so I could speak with another person as well. She explained to me that it takes thirty days to get my number removed from the system. Thirty Days! Are you freaking serious I went on to tell her so I have to be bothered for the next thirty days, minus the Sundays with these calls! NO Way I told her I’m writing a big blog post on TWC and I planned on tagging them in the post and sharing it on their walls and profiles! If they record the calls like they say they do then they will see we called! I want the personal information this company has on record from us destroyed!
When services never even became established there is no reason to hold on to our personal and private information for any 3rd parties to be able to access for any reason whatsoever I want the phone calls to stop A.S.A.P.!!!
AM I CLEAR TIME WARNER CABLE!
It’s not really too much to ask at all, I mean we have no business relationship it’s been cancelled before I even used their services. As for their services I will NOT ever use them I do not believe they care about the customer and they only care about what’s lining their pockets and wallet! So Poof TWC and Be the Freak GONE!
Here are some of the photos of their calls, as they call I will continue to add them to use against them later!
Links to places that show other’s posts about TWC Calling them incessantly too!
800 Notes a website I use frequently!